Maintenance & Technical Support
Support for your product beyond launch.
Maintenance, hosting support, bug fixes and further development. We agree on the priorities, support scope and schedule around what your product needs.
04
Capability areas
05
Working steps
05
Common questions
Built to be looked after
Keep your product cared for as requirements change.
We review the code, hosting and known issues before agreeing on a support plan. Updates, monitoring, backups and feature work can be included according to your product and priorities.
When things slowly start to slide
Unmaintained software rarely fails loudly. It fails quietly.
Security risks accumulate
Out-of-date dependencies, unpatched platforms, and forgotten access create easy targets that nobody is watching.
Performance degrades over time
More data, more traffic, and unchecked code make the experience slower until visitors and teams feel it.
Nothing is monitored
Without useful alerts and logs, problems can go unnoticed and take longer to investigate.
Growth stalls for want of a developer
Small upgrades, fixes, and new features pile up because no one is accountable for the roadmap.
Capabilities
What we can build for you.
Care & Monitoring
Monitoring, backups and updates on an agreed schedule, with alerts for issues that need attention.
- Uptime and health monitoring
- Error and performance alerting
- Backups and recovery
- Security scanning
- Dependency updates
Improvement
Focused improvements to performance, security and usability.
- Performance optimization
- Security hardening
- SEO and technical improvements
- Accessibility refinements
- Infrastructure tuning
Feature Development
A steady, prioritised path for the features that keep the product moving forward.
- Roadmap planning
- Bug fixes
- Small and medium features
- Integrations and updates
- Quality assurance and testing
Support
A dependable partner who understands the product when something needs attention.
- Agreed support channels
- Documented handovers
- Reporting and transparency
- Agreed response terms
- Quarterly planning
Working together
How we'll approach this project.
- 01
Audit
We assess the system — security, performance, dependencies, backups, and known issues.
- 02
Prioritise
We agree on what matters now: urgent fixes, security work, performance, or the next features.
- 03
Maintain
We handle the monitoring, updates, backups and fixes included in your support plan.
- 04
Improve
We ship the improvements and features that keep moving the business forward.
- 05
Report
You get clear visibility into what was done, what changed, and what we recommend next.
Technology
Built on the right foundation.
We choose technology to suit your product, integrations and maintenance needs. These are some of the tools available for this type of project.
- Next.js
- React
- TypeScript
- Node.js
- PostgreSQL
- MongoDB
- Docker
- Uptime Monitoring
- CI/CD
- Cloud Infrastructure
Deliverables
Deliverables we can include.
- Maintenance plan
- Monitoring and alerting
- Security updates and hardening
- Performance optimization
- Backups and recovery
- Bug fixes
- Feature development
- Infrastructure support
- SEO and technical improvements
- Monthly reporting
- Priority support
FAQ
Questions worth asking before you commit.
Monitoring, security and dependency updates, backups, bug fixes, and performance care on an agreed monthly cadence — plus responsive support when something needs attention.
Typically a fixed monthly retainer based on the complexity of the product and how much proactive work it needs. You'll know exactly what's covered before you commit.
Yes. We start with an audit, document the codebase, and can take over support for systems built by other teams when the state of the code allows.
We respond through your plan's support channel, diagnose the issue, and tell you clearly what's covered and what would be a separate piece of work.
Yes. A support plan can include feature development. We agree on priorities and the amount of work covered, then review them as your needs change.
Related services
Explore what else we can build.
Let's build
Need ongoing technical support?
Tell us about your product and current setup. We’ll review what it needs and discuss a suitable support plan.